1. How do I place an order?

To place an order, browse our website, add the desired products to your cart, and follow the checkout instructions. If you have any questions, please contact us at geral.c utout@gmail.com.

2. What payment methods do you accept?

We accept credit cards, PayPal and bank transfer.

3. How long will it take to receive my order?

Delivery times vary by location. We provide an estimated delivery time during the checkout process. Orders are typically delivered within 5 to 10 business days in Portugal.

4. Can I return or exchange a product?

Yes, we accept returns within 30 days of the delivery date, as long as the product is in its original condition. For exchanges, follow the return procedure and place a new order.

5. What do I do if I receive a defective or damaged product?

Contact us immediately after receiving your order, sending photos of the damage and a description of the problem to geral.cutout@gmail.com. We offer a replacement or full refund in these cases.

6. Is it possible to customize the products?

Yes, we offer customization services for many of our products. Contact us for more details.

7. Where are Cut Out products made?

All our products are designed and produced in our workshop in Bragança, Trás-os-Montes, Portugal, using high-quality local raw materials.

8. How do I contact customer service?

You can contact us at geral.cutout@gmail.com or by phone at 924 966 631.